Warranty Information
The Cover Company offers a 3-year comprehensive warranty on all cushion covers and a 12-month comprehensive warranty on protective patio furniture covers. Unlike many cover manufacturers, our warranty includes excess fading. Additionally, our patio furniture covers are covered for waterproofing. For more information on warranty coverage and product life expectancy, please refer to our FAQ’s.
We warrant our range of covers to be free from material defects and product construction and performance flaws not attributed to normal use. The warranty term begins from the date of delivery, or our estimated date of delivery if exact delivery date no longer available, and applies to the individual/company named on the invoice and is not transferable. Should we determine a defect in the material or workmanship of the product within the warranty period, we will, at our discretion, replace or refund the cover. We reserve the right to make the final determination on defects. Any alterations or modifications made to the cover will void the warranty. Warranty does not cover accidental damage. Any preexisting damage or imperfection to the cover should be reported within 7 days of receiving your order so we can review and arrange remedial action. Should preexisting damage/imperfections not be reported within 7 days, remedial action may not be forthcoming.
Condensation and moisture naturally occur where airflow is limited. Condensation can lead to mold and as a result can cause damage to some types of furniture. To reduce condensation and the risk of moisture build-up and mold, remove the cover from your furniture periodically, allowing air to circulate and to avoid the build-up of condensation between your furniture and the cover.
The Cover Company does not accept responsibility or liability for the item being covered. It is recommended that you contact the manufacturer of the item being covered and seek your own independent advice. The Cover Company does not recommend covering indoor furniture and placing it outside.
How To Lodge A Warranty Claim /Return Request
Please use our easy, step by step process to begin a warranty claim.
Step 1: Take 3 photos
To assess the damage to your cover,
we require a total of 3 photos of the following:
2 x Wide angle of the cover in use
1 x Close up view of damage
Step 2: Start Your Claim
Enter your invoice number, full name, order date, and email into the form. Upload the 3 images, and in a few words, tell us the reason for your claim. Finally, provide any additional information in a detailed description.
Step 3: Submit Claim
Once all your information is filled out and your images are uploaded, you can submit your claim. Our team will review it and get back to you within 2 business days.